New Call Menu for USCIS 1-800 Customer Service Number
On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. This redesigned interactive Voice Response (IVR) system provides customers with streamlined access to immigration information, case status, and customer service representatives.
The old IVR had 10 main menu options for the customer to listen through in order to make a selection. The redesigned IVR now only has 3 main menu options. This redesign has cut the amount of time required to listen to the entire main menu from 2 minutes and 50 seconds to only 38 seconds.
The new 3 main menu options are: Immigration Services, Immigration Information, and Special Programs and Other Resources.
Callers can press 1 to hear information on Immigration Services including:
Callers can press 2 to hear information on Immigration benefits and processes including:
The old IVR had 10 main menu options for the customer to listen through in order to make a selection. The redesigned IVR now only has 3 main menu options. This redesign has cut the amount of time required to listen to the entire main menu from 2 minutes and 50 seconds to only 38 seconds.
The new 3 main menu options are: Immigration Services, Immigration Information, and Special Programs and Other Resources.
Callers can press 1 to hear information on Immigration Services including:
- Case status
- Forms
- Locating a USCIS office
- Civil surgeons
- Change of address
Callers can press 2 to hear information on Immigration benefits and processes including:
- Interviews
- Biometrics
- Requests for evidence
- Background checks
- Processing times
- Kaplan action law suit
- Temporary Protective Services
- Freedom of Information Act/Privacy Act
- Reporting immigration scams
For more information, please contact our office:
Sharlene Mae Bagon, Esq.
BAGON LAW FIRM
21550 Oxnard Street, 3rd Floor
Woodland Hills, CA 91367
Main: (818) 224-6632
Direct: (818) 539-0120
Fax: (888) 589-0804